AI operators for logistics

Every logistics desk, run by AI operators.

Evos puts an operator on each desk across your operation — brokerage, forwarding, customs, drayage, warehousing, last mile. Each watches the work, catches the exception, and closes it out on your own systems, before your team would have. Live in 24 hours.

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1 exception detected

Track & trace

Load #4471 · Chicago → Dallas

Running

Carrier silent 42 min before the pickup window
Pulled last GPS ping, appointment, and dispatch contact
Drafted reassignment options + shipper update
Ready for approval

ApproveAwaiting your one-click sign-off

−80%
check-call volume on track & trace
70%
faster temperature-event response in cold chain
55%
of disputed demurrage & detention recovered
24 hrs
to live on your own systems

The reality

Logistics runs on someone noticing in time.

Resolving one late load means a call to the carrier, a look at the appointment, a login to the TMS, a message to the shipper, and a line in a spreadsheet. Now multiply that across the whole operation — a container accruing demurrage at the port, a customs entry stalled on a missing document, a reefer drifting out of range, a receiving discrepancy nobody caught.

This is what a normal day looks like across logistics — brokerage, forwarding, customs, the warehouse floor: people stitching together systems, portals, and phone calls to keep freight moving. It holds until volume grows — and then the only answer has ever been more headcount, because the work has never been able to run itself.

Live in 24 hours.

Connect your systems
6 connected
TMS
ERP
Email
WMS
Slack
Portal
No integration project. No data migration.
01
Sign up and connect
Sign up and connect your systems in a few clicks — TMS, ERP, email, portals. No integration project, no data migration.
Workshop · Cody
AI
CHow does your team cover a dropped load?
Re-tender to backups, then update the shipper.
Cody is mapping your dispatch SOP…
02
Workshop with Cody
Walk through your desks in a conversation with Cody, our onboarding AI. Cody learns your roles, SOPs, and exceptions — no consultants, no kickoff meetings.
Deployment
Day 1
Sign-off09:00
Discovery11:30
Build16:00
LiveHour 24
03
Your operators go live
Within 24 hours your operators run the work end to end on your systems, with a full audit trail and a human in the loop wherever you want one.

Wherever your freight runs.

From the brokerage desk to the last mile, the same operational load shows up in every corner of logistics — and there’s an operator for each.

The after

The desk stops being reactive.

Exceptions surface the moment they happen. Loads stay covered, invoices go out clean, and your team handles only the cases that actually need a person — not the hundred that don’t.

Every active load watched continuously — the exception surfaces in minutes, not after the shipper calls.
Carriers sourced, vetted, and activated without a packet sitting in an inbox.
Freight billing audited against the rate con, disputes worked, invoices closed clean.

Every logistics operator.

The full roster Evos runs across all 11 logistics subsectors, with what each does and the performance you can expect. See the full catalogue.

57 / 57 operators

№	Operator	Industry	Sub-industry	Description	Purpose	Exp. performance	Example
001	Dispatch operations	Logistics	Freight brokerage	Owns the dispatch desk end to end — assigns, tracks, resolves, escalates	Loads covered and moving without manual oversight	−60% of dispatch work off the team	Carrier goes silent at pickup — reassigns load and notifies shipper before deadline
002	Carrier sourcing & onboarding	Logistics	Freight brokerage	Runs carrier qualification, credentialing, and activation end to end	Compliant carrier network ready without ops bottleneck	−60% of onboarding effort off the team	Carrier submits incomplete insurance — requests, validates, and activates without human touch
003	Freight billing & settlement	Logistics	Freight brokerage	Owns carrier pay and shipper invoicing end to end — audits, resolves, closes	Accurate settlements closed on time, every cycle	−70% of billing exceptions handled without staff	Carrier invoice arrives with accessorial dispute — validates, approves partial, closes within SLA
004	Track & trace	Logistics	Freight brokerage	Monitors all active shipments, detects exceptions, and resolves in real time	Zero undetected delays across the active book	−80% of check-call volume eliminated	Load stops moving for 2 hours — contacts carrier, gets ETA, updates shipper automatically
005	Customer & shipper relations	Logistics	Freight brokerage	Manages shipper communications, updates, and issue resolution end to end	Shippers informed and issues closed without escalation	−55% of inbound shipper queries handled autonomously	Shipper requests late delivery explanation — pulls data, drafts response, sends and files
006	Dispatch operations	Logistics	Trucking carrier (TL and LTL)	Owns driver and load assignment desk end to end — plans, assigns, monitors, closes	Drivers loaded and on route without planner intervention	−45% of planner time reclaimed	Driver calls in sick morning-of — reassigns load to available driver before pickup window closes
007	Driver relations & compliance	Logistics	Trucking carrier (TL and LTL)	Manages driver qualification, HOS, and compliance obligations end to end	Fleet stays compliant without compliance staff overhead	−65% of compliance admin off the safety team	HOS violation flag triggers — reviews log, determines corrective action, documents and closes
008	Freight billing & collections	Logistics	Trucking carrier (TL and LTL)	Owns customer invoicing and accessorial resolution end to end	Revenue collected accurately and on schedule	−55% of invoice disputes resolved without billing staff	Customer disputes detention charge — validates supporting timestamps, rebills with documentation
009	Exception handling	Logistics	Trucking carrier (TL and LTL)	Owns all in-transit exceptions — breakdowns, refusals, delays — end to end	Every exception worked and closed without manual triage	−55% of exception resolution time reduced	Truck breaks down en route — coordinates recovery, re-dispatch, and customer notification
010	Customs entry & filing	Logistics	Customs brokerage	Owns entry preparation, classification, and submission end to end	Entries filed accurately and on time, every shipment	−65% of entry prep work off the team	Importer sends incomplete commercial invoice — requests missing data, completes entry, files on time
011	Compliance & duty management	Logistics	Customs brokerage	Manages tariff classification, duty calculation, and regulatory compliance end to end	Accurate duty liability with zero compliance exposure	−60% of classification review time eliminated	New HTS code ambiguity flagged — researches ruling, selects defensible classification, documents
012	Importer & client relations	Logistics	Customs brokerage	Owns importer communications, document requests, and status updates end to end	Importers informed and document flow unblocked	−55% of client-facing admin handled autonomously	Customs hold issued — notifies importer, coordinates response documents, tracks to release
013	Post-entry & reconciliation	Logistics	Customs brokerage	Manages post-entry amendments, protests, and duty drawback end to end	Recoverable duty reclaimed and entries corrected cleanly	−50% of post-entry admin off the team	Overpayment identified on prior entry — files protest, tracks CBP response, closes refund
014	Inbound & receiving operations	Logistics	Warehousing & 3PL	Owns the inbound desk — ASN matching, receiving, discrepancy resolution — end to end	Inventory accurate and putaway without supervisor intervention	−50% of receiving admin eliminated	Shipment arrives with count discrepancy — validates against PO, files claim, updates WMS
015	Order fulfilment & outbound	Logistics	Warehousing & 3PL	Owns order release, pick coordination, and carrier handoff end to end	Orders shipped on time with zero manual queue management	−55% of outbound coordination work off the team	Rush order arrives after cutoff — evaluates capacity, expedites pick, secures late carrier pickup
016	Client billing & reporting	Logistics	Warehousing & 3PL	Owns client invoicing, activity reporting, and billing disputes end to end	Clients billed accurately on cycle without manual compilation	−70% of billing prep time reclaimed	Client disputes storage charge — pulls pallet history, reconciles, issues corrected invoice
017	Inventory & returns management	Logistics	Warehousing & 3PL	Manages inventory accuracy, cycle counts, and returns processing end to end	Inventory records match physical stock at all times	−50% of inventory exception work off the team	Client reports phantom inventory — investigates WMS, reconciles discrepancy, adjusts and reports
018	Delivery operations	Logistics	Last-mile & courier	Owns route execution, driver coordination, and delivery resolution end to end	Deliveries completed on time without dispatcher intervention	−55% of delivery exception handling off the team	Driver cannot access building — contacts recipient, arranges redelivery, updates order status
019	Customer communications	Logistics	Last-mile & courier	Owns inbound customer queries, delivery updates, and complaint resolution end to end	Customers resolved without agent escalation	−65% of inbound contact handled autonomously	Customer reports non-delivery — investigates POD, determines outcome, responds and closes
020	Returns & failed delivery	Logistics	Last-mile & courier	Manages failed attempts, return-to-sender, and redelivery scheduling end to end	Failed deliveries resolved or returned without manual queue	−50% of returns processing work eliminated	Three failed attempts logged — determines disposition, notifies shipper, triggers return
021	Temperature & compliance monitoring	Logistics	Cold chain	Owns temperature event detection, response, and regulatory documentation end to end	Excursions caught, actioned, and documented before product loss	−70% of temperature event response time reduced	Reefer unit alarm triggers mid-transit — alerts carrier, validates corrective action, logs for audit
022	Cold chain dispatch & routing	Logistics	Cold chain	Owns lane planning and carrier assignment for temperature-controlled freight end to end	Cold freight moving on compliant, validated lanes	−50% of cold-lane sourcing effort off the team	Certified reefer carrier cancels day-of — sources qualified replacement within compliance window
023	Customer & shipper relations	Logistics	Cold chain	Manages cold-chain shipper communications, excursion reporting, and issue closure end to end	Shippers notified and issues resolved within SLA	−55% of shipper-facing admin handled autonomously	Shipper demands excursion report — compiles logger data, drafts report, delivers within 24 hours
024	Shipment coordination & booking	Logistics	Ocean freight forwarding	Owns booking, space allocation, and departure confirmation end to end	Cargo booked and confirmed without coordinator bottleneck	−60% of booking coordination work off the team	Vessel rolls cargo — identifies next available sailing, rebooking confirmed before client calls
025	Documentation & compliance	Logistics	Ocean freight forwarding	Manages bill of lading, origin documents, and trade compliance filing end to end	Clean documentation released on time for every shipment	−65% of document processing work eliminated	B/L draft has shipper address error — catches discrepancy, requests correction, releases on time
026	Destination & customs coordination	Logistics	Ocean freight forwarding	Owns destination agent handoff, customs clearance, and delivery coordination end to end	Freight cleared and delivered without origin-team involvement	−55% of destination coordination emails eliminated	Customs hold at destination — coordinates agent response, tracks to release, updates client
027	Freight billing & collections	Logistics	Ocean freight forwarding	Owns client invoicing, carrier payables, and dispute resolution end to end	Margins protected and payables closed on cycle	−60% of billing dispute resolution off the team	Carrier issues BAF surcharge not in quote — validates contract, disputes charge, closes within terms
028	Shipment booking & capacity	Logistics	Air freight forwarding	Owns airline capacity booking, space confirmation, and departure planning end to end	Cargo booked on best available departure without manual chasing	−60% of booking coordination effort off the team	Flight overbooked — identifies alternative carrier, rebooking confirmed before shipper notices delay
029	Export documentation & compliance	Logistics	Air freight forwarding	Manages air waybills, export declarations, and dangerous goods documentation end to end	Shipments documented and cleared without compliance gaps	−55% of documentation prep time reclaimed	DG shipment missing MSDS — requests sheet, validates, completes DG declaration before cutoff
030	Track & trace	Logistics	Air freight forwarding	Monitors all active air shipments, detects exceptions, and resolves end to end	Zero undetected delays or exceptions across the active book	−75% of proactive status check work eliminated	Shipment misconnects at hub — detects delay, reroutes on next available flight, updates shipper
031	Customer & import coordination	Logistics	Air freight forwarding	Owns consignee updates, customs handoffs, and delivery coordination end to end	Consignees informed and freight cleared without account manager involvement	−60% of inbound customer coordination handled autonomously	Consignee unreachable for customs release — escalates through alternate contacts, resolves within day
032	Terminal & rail operations	Logistics	Drayage & intermodal	Owns container appointment booking, gate coordination, and terminal exception resolution end to end	Containers moving through terminals without dwell and demurrage	−60% of terminal coordination work off the team	Appointment cancelled at terminal — rebooks next available slot, notifies driver, avoids demurrage
033	Dispatch & driver coordination	Logistics	Drayage & intermodal	Manages dray assignments, chassis sourcing, and driver communication end to end	Containers dispatched and delivered without dispatcher bottleneck	−55% of dispatch coordination effort eliminated	Chassis unavailable at yard — identifies pool chassis, coordinates swap, driver dispatched on time
034	Demurrage & detention management	Logistics	Drayage & intermodal	Owns demurrage and detention tracking, dispute filing, and recovery end to end	Unnecessary charges disputed and recovered without billing staff	Up to 55% of disputed D&D charges recovered as credit	Carrier issues detention invoice — validates against gate records, disputes, recovers overcharge
035	Customer billing & documentation	Logistics	Drayage & intermodal	Owns intermodal invoicing, accessorial documentation, and payment follow-up end to end	Revenue billed accurately and collected on time	−65% of invoice processing work off the team	Customer disputes fuel surcharge — validates rate tariff, rebills with supporting documentation
036	Move coordination & scheduling	Logistics	Moving & relocation	Owns crew scheduling, truck assignment, and move-day coordination end to end	Moves execute on schedule without coordinator intervention	−60% of scheduling coordination work eliminated	Crew member calls in sick morning-of — sources replacement, adjusts timing, notifies customer
037	Customer & claims management	Logistics	Moving & relocation	Manages customer communications, damage claims, and dispute resolution end to end	Customers resolved and claims closed without escalation	−55% of customer service volume handled autonomously	Customer files damage claim — reviews inventory photos, determines liability, settles
038	Quoting & capacity planning	Logistics	Moving & relocation	Owns survey intake, quote generation, and seasonal capacity allocation end to end	Accurate quotes issued and capacity committed without manual review	−55% of quote turnaround time reduced	Virtual survey submitted — extracts inventory, prices move, issues binding quote within the hour
039	Transaction audit & recovery	Logistics	Trucking carrier (TL and LTL)	Owns freight-bill audit, weight and class verification, and revenue recovery end to end.	Every shipment rated and billed to the tariff.	−65% of freight-audit work off the team	A shipment bills at class 70 but scans denser — pulls the reweigh ticket and inspection cert, reclasses to the correct NMFC, and rebills against the MRA.
040	Chartering support & voyage estimates	Logistics	Shipowners & vessel operators	Screens cargo enquiries against open tonnage and builds the voyage estimate	Enquiries screened and estimated without a desk analyst	−35% of chartering-desk screening work off the team	Cargo enquiry from broker — matches against open positions, builds estimate, flags the three worth quoting
041	Post-fixture voyage operations	Logistics	Shipowners & vessel operators	Runs the voyage after fixture — instructions, agents, noon reports, charterer updates	Voyages run end to end without an operator on every port call	−40% of voyage-ops coordination off the team	ETA slips 18 hours — updates charterers and the agent, re-sequences the port call, revises the laytime exposure
042	TC hire & off-hire invoicing	Logistics	Shipowners & vessel operators	Issues hire statements on schedule, calculates off-hire against the charter party, chases the balance	Hire invoiced and collected in full without a chartering assistant	−45% of hire-desk invoicing work off the team	Vessel off-hire 31 hours for repairs — calculates deduction against CP terms, adjusts hire statement, issues with supporting logs
043	Laytime & demurrage claims	Logistics	Shipowners & vessel operators	Builds laytime statements from the SOF and files demurrage claims before the time bar	Demurrage earned and claimed without a post-fixture backlog	−50% of demurrage-desk work off the team	SOF arrives from agent — calculates laytime, identifies 2.4 days on demurrage, files claim inside the time bar
044	Cargo claims & CP disputes	Logistics	Shipowners & vessel operators	Opens the claim file, gathers evidence, and drives the exchange up to the point a lawyer is needed	Claim files built and progressed without a claims handler	−45% of claim-file assembly off the team	Shortlanding alleged at discharge — pulls ullage reports and mate's receipts, assembles the defence file, responds inside the notice period
045	Voyage P&L reconciliation	Logistics	Shipowners & vessel operators	Reconciles the actual voyage result against the estimate and attributes every variance	Every voyage closed and explained without a post-voyage backlog	−50% of voyage-close work off the team	Voyage lands under estimate — attributes variance to bunker price and two days idle, closes file with the breakdown
046	Speed & consumption claims	Logistics	Shipowners & vessel operators	Tests noon reports against charter party warranties and weather data, defends or files the claim	Performance claims defended and recovered without a performance analyst	−40% of performance-claim analysis off the team	Charterer claims 1.2 knots underperformance — matches noon reports to independent weather data, rebuts the claim
047	Bunker procurement & claims	Logistics	Shipowners & vessel operators	Runs bunker enquiries, checks BDNs against survey reports, files quantity and quality claims	Fuel bought at the right price and short deliveries recovered without a bunker desk	−40% of bunker-desk admin off the team	BDN shows 12MT less than ordered — cross-checks survey report, files short-delivery claim with the supplier
048	Port call & disbursement accounts	Logistics	Shipowners & vessel operators	Appoints agents off the approved list, vets proforma and final DAs line by line, disputes what doesn't match	Port costs controlled and overcharges recovered without a cost controller on every call	−45% of DA processing work off the team	Final DA exceeds proforma by 18% — checks each line against tariff, disputes towage and mooring, recovers the difference
049	Voyage optimisation support	Logistics	Shipowners & vessel operators	Monitors routing and speed against the voyage plan and proposes the change the charter justifies	Vessels arrive on the economics, not on habit	−30% of voyage-monitoring work off the team	Berth congestion adds four days at discharge — proposes slower steaming, saves fuel without moving laycan
050	PMS & defect management	Logistics	Shipowners & vessel operators	Tracks planned maintenance fleet-wide, chases overdue jobs and defect close-outs, escalates what threatens class	Maintenance stays current without a superintendent chasing every vessel	−40% of maintenance chasing off the team	Three critical PMS jobs overdue on two vessels — chases the chief engineer, confirms close-out, flags the one needing class attendance
051	Technical purchasing & spares	Logistics	Shipowners & vessel operators	Turns vessel requisitions into quotes and purchase orders, routes delivery to the vessel's next port	Spares on board at the next port without a purchasing clerk	−50% of purchasing admin off the team	Requisition for pump spares — sources three quotes, places the order, routes delivery to the next port call
052	Dry-dock planning & yard quotes	Logistics	Shipowners & vessel operators	Builds the docking timeline against class windows, issues the spec, normalises yard quotes into one table	Dockings tendered and scheduled without tying up a superintendent for weeks	−35% of docking-tender workload off the team	Special survey due in nine months — shortlists yards, issues spec, returns four quotes normalised line for line
053	Crew rotation & certification	Logistics	Shipowners & vessel operators	Plans reliefs against contract end dates, tracks certificate and visa expiry, books travel to match the ETA	Crew relieved on time without a crewing coordinator per vessel	−45% of crew-admin work off the team	Chief officer's contract ends in Singapore — confirms relief, checks certs and visa, books flights to match ETA
054	Emissions & regulatory reporting	Logistics	Shipowners & vessel operators	Collects per-voyage fuel and distance data, produces CII, EU ETS and FuelEU submissions	Regulatory reporting filed on time without a dedicated compliance analyst	−50% of emissions-reporting work off the team	Quarter-end EU ETS submission due — assembles voyage data, calculates allowances, prepares the surrender
055	Vetting & inspection readiness	Logistics	Shipowners & vessel operators	Preps vessels against SIRE and Port State Control checklists, tracks deficiency close-out to evidence	Inspections passed without a superintendent on board for every one	−35% of inspection-prep work off the team	SIRE inspection booked in 10 days — issues checklist, collects evidence, closes out two open deficiencies first
056	ISM & ISPS administration	Logistics	Shipowners & vessel operators	Schedules audits, collects near-miss and incident reports, keeps SMS documentation audit-ready	Safety management documentation stays audit-ready without a QHSE administrator	−40% of SMS admin off the team	Internal audit due on four vessels — schedules, collects outstanding near-miss reports, assembles the audit pack
057	Marine insurance claims	Logistics	Shipowners & vessel operators	Builds P&I and H&M claim files with the club and underwriters, drives correspondence to settlement	Claims progressed and recovered without a dedicated claims department	−40% of claim-file admin off the team	Crew injury reported at sea — notifies the club, gathers medical and incident evidence, opens the file inside the notice period

Put an operator on your logistics desk.

See it run on your own systems, with your own loads. Live in 24 hours.

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